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Control Rooms and Supplier engagement

Computer Aided Despatch (CAD) and Integrated Communications Control System (ICCS) Supplier Engagement Day April 2023

Following the first session in December 2022, the procurement hub committed to assisting the sector with developing outcomes-based requirements. 

This session aimed to provide guidance and advice on how to ensure your CAD/ICCS requirements are developed in such a way as to encourage innovative and competitive responses from a limited supply market.

This session is the second in what will be a continuing series of events between the Fire Sector and the CAD/ICCS control room solution market, which we have agreed to ensure are run more frequently than the bi-annual events previously discussed.  We hope to therefore run future events quarterly to maintain momentum and ongoing communications between all parties.

As such, we are excited to confirm that it was agreed that the next session shall be focussed on developing effective tenders and contracts that encourage innovation and continuous improvements in this space – and will be lead by our supply market colleagues.  Please keep an eye out for dates for this future event which will take place in the Summer.

CAD ICCS Supplier Engagement


Introduction and ‘what is a specification’ and types of specifications.

28:30 – advantages and disadvantages of input/output specifications

30:40 – example requirements moving from input to outcomes.

1:09 – Variants to tender bids

1:14 – Evaluation of outcomes based requirements.

1:16 – Evaluation example group exercise

1:24 – Supplier Feedback

1:31 – Open forum Q&A

Fire Control Room procurement collaborations and opportunities

Please do get in contact with us via the ‘contact us’ button for contact details for each service if you wish to discuss opportunities for working together.

This list shall be updated as further information is provided.  Please do get in contact if your service is not listed.

wdt_ID FRS Current CAD Supplier Contract expiry Current ICCS Supplier (if different Contract expiry Potential extensions? Replacement project start Current FRS buddy/partners? Open to collaboration? Any other comments?
1 Cornwall SSS Public Safety Mar-23 Mar-23 12 months Jan-23  North Yorkshire Fire and Rescue Service
2 London SSS Public Safety Jul-24 Jul-24 April/May 23 No
3 Devon & Somerset SSS Public Safety Jun-25 Jun-25 In progress Devon & Somerset / Dorset & Wiltshire and Hampshire / Isle of Wight. Plus Kent as new partner. No Due to publish Jan/Feb 23
4 Derbyshire Systel Oct-24 Oct-24 Unknown In progress Derbyshire/Nottinghamshire/Leicestershire working as a Tri-Service Yes
5 Hereford & Worcester SEED rolling 12 months Motorola Solutions Dec-23 Yes Jan-23 Shropshire. Also Cleveland is remote buddy. Possibly County Durham Yes
6 Cheshire Intergraph (via Telent) Feb-25 Frequentis AG (via Telent) Feb-25 Yes In progress Lancashire, Cheshire, Cumbria, Greater Manchester under NWFC
7 Hertfordshire SSS Public Safety Mar-25 Mar-25 No In progress Norfolk Fire With Norfolk Due to publish Feb 23
8 Avon SSS Public Safety 31st March 2022 Rolling 1 year extension Undertaking market research Gloucestershire Fire & Rescue Service Yes
9 Royal Berkshire SSS Public Safety April 2024 N/A Extensions until 2030 available April 2025/26 approx Oxfordshire and Buckinghamshire Yes